Terms of Service

What WasilX is

WasilX builds Cam, an AI engagement coordinator for law firms. Cam answers the firm’s published line and each fee-earner’s own line, captures enquiries by call, form, email, SMS, WhatsApp and chat, qualifies and routes them, drafts follow-ups for staff review, and books consultations. Alongside that, WasilX records and writes up meetings (in the room, on a video consultation, or through a bot that joins an external meeting), keeps a matter and contact record, and hands work to the firm’s practice management system.

A human at the firm can see, edit and approve anything before it goes out, except where the firm has explicitly opted into a narrower set of automated actions. WasilX is not the firm’s system of record: the firm’s practice management system is, and WasilX sits in front of it.

WasilX does not give legal advice

This is a hard boundary, not a disclaimer of convenience. WasilX captures, qualifies and routes enquiries. It does not advise on the law, does not tell a caller their chances of success, and does not make legal or regulatory judgment calls. Your firm remains the regulated party (for example under SRA rules) and the sole source of legal advice to your clients.

Conflict screening is model output offered for review, not a determination. WasilX compares an enquiry against the matters your practice management system exposes to it and flags a possible overlap for a person to check. A clear result is not an assurance that no conflict exists, and the conflict decision remains your firm’s.

Recording, consent and notice

Calls are not recorded. Cam works from a live transcript. Meetings are recorded only where someone at your firm confirms consent in the product first, and a bot that joins an external meeting announces itself on arrival.

Obtaining and evidencing consent from the people in the room, and giving any notice your regulator or your client-care terms require, is your firm’s responsibility. WasilX gives you the controls, the consent gate and the audit trail. It cannot know who is in the room or what you have told them.

Your firm’s responsibilities

• You control what WasilX is authorised to say and do on your behalf, through configuration, autonomy settings, and your own review of drafts.
• You are responsible for ensuring your use of WasilX complies with your regulatory obligations (SRA, UK GDPR, your own client-care terms), including consent for any recording.
• You are responsible for who you give access to, and for removing access when someone leaves.
• You must not use WasilX to target, screen, or make decisions about individuals in a way that would be unlawful if done by a person at your firm.

Acceptable use

Don’t use WasilX to send unsolicited marketing outside applicable consent rules, to impersonate someone, to attempt to circumvent rate limits or access controls, to reverse engineer the service, or to submit unlawful, harmful or fraudulent content through any capture channel.

Who owns what

Your firm’s data stays your firm’s: enquiries, transcripts, meeting notes, contacts and matter records, together with anything Cam drafts from them. You grant us only the licence needed to run the service for you.

WasilX owns the software, the models we configure, and the prompts and workflows behind Cam. Nothing here transfers that to you, and nothing here transfers your data to us.

Availability and support

WasilX is under active development. We aim for high availability but do not currently offer a formal SLA outside what is agreed in your pilot or services agreement. If the service is degraded or unavailable, calls and forms should still reach your firm through your existing fallback routes. WasilX is designed to sit alongside your team, not to be your only way of being reached, and you should keep it that way.

Fees, term and ending it

Fees, billing and the length of your term are set in your pilot or services agreement. Either side can end the arrangement on the notice that agreement specifies. On termination you can export your data, and we delete it on your instruction or at the end of the period recorded in your data processing agreement, whichever comes first. We will not hold your data hostage to a commercial dispute.

Warranties and liability

We provide the service with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided as is: AI output can be wrong, and everything Cam produces is offered for a person at your firm to check before it is relied on or sent.

Neither side excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded. Subject to that, the financial limits on each side’s liability, and any exclusion of indirect or consequential loss, are those set out in your pilot or services agreement, which takes precedence over this page.

Data and privacy

See our Privacy Policy for how enquiry data is handled and where it is processed, our Confidentiality page for the access model, and your firm’s data processing agreement for the contractual terms governing your engagement. For anyone who contacts your firm through WasilX, your firm is the controller and we are your processor.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising out of them.

Changes

We may update these terms as the product and its legal review evolve. Material changes will be communicated to active firms directly, and this page carries the date it last changed.

Contact

Questions about these terms: mohamed@wasilx.com.