The client engagement workspace for UK law firms
Run every client conversation from first call to file.
Every call becomes a record. Every answer keeps its source. Every draft waits for approval. WasilX gives law firms a governed operating layer for intake, recovery, meetings, matters and follow-up.
Source-linked answers
Human approval before send
Matter access enforced
Caller disclosure every time
Live enquiry
Aisha Rahman
Booked after missed call
Cited answer
4 sources
Call, SMS, meeting, matter
Review gate
3 actions
Approve before send
WasilX OS
Five surfaces. One record the whole firm can trust.
The product is not a chatbot beside the firm. It is the connective tissue between the first enquiry, the person who handles it, the matter it becomes, and the proof owners need later.
1
Capture
Calls, forms, SMS, email and chat become one enquiry record.
New enquiry
2
Cover
Court-time and Do Not Disturb modes answer without losing context.
Line covered
3
Memory
Cam answers from calls, meetings, matters and commitments you can see.
4 sources
4
Review
Drafts, file updates and client messages stop at a human gate.
Approval due
5
Command
Owners see captured, recovered, booked, billable and slipping work.
68% within 5m
One coordinator, four places
At the front door
A new enquiry rings at 7pm, or while every line is engaged. Cam picks up, takes the details, judges urgency against the work the firm actually takes on, logs it, and drafts the follow-up.
On every fee-earner's line
You are in a hearing with Do Not Disturb on. Cam answers your line with the matter already in front of him, logs what changed, and has the reply drafted before you are out.
In the meeting
Round a table, on a video consultation, or as a notetaker sent into Teams, Zoom or Meet. The attendance note, what was agreed and who owes what, before you are back at your desk.
On the matter
Ask what you promised a client and whether it was done, and get an answer drawn from the firm's own record, with a link to the exact call, note or meeting it came from.
What an enquiry meets today
- 1
40%
of firms answered a call from a prospective client, down from 56% in 2019
- 2
20%
of the firms that missed that call ever rang back
- 3
33%
replied to an email enquiry, down from 40%
- 4
64%
of prospective clients received no follow-up at all
Clio Legal Trends Report, 2024. A secret-shopper study of 500 law firms contacted by phone and email.
Answering is the easy part. Knowing what happened before the phone rang is the product.
Generic AI reception produces another transcript. WasilX produces the operating context both halves of the job run on: who this person is, what they need, whether it is urgent, who owns it, what was promised, and what is slipping.
One record per person
Call, chat, form, email, and SMS on the same record, whether they are a prospect from this morning or a client you have acted for since March.
Rules you set, not defaults we chose
Who gets transferred, when, on which lines, and what changes the moment a fee-earner switches Do Not Disturb on.
Nothing said that is not grounded
Cam works from the firm's configured knowledge and the record in front of him. No legal advice, no invented firm facts, AI status disclosed at the start of every call.
One person, however many ways they have got in touch. The bottom row is a caller the firm has a number for and no name. WasilX will not guess one from the voice.
01 · What your firm already has
You can already do most of this. Just not in one place.
Every tool below is real, and a firm bought each of them for a good reason. Read down the columns rather than across the rows: no single one of them covers the job, and the gaps never land in the same place twice.
Answers the phone
Covers your own line
Writes up meetings
Lands on the matter
Knows the history
An AI receptionist
Moneypenny, Smith.ai
Takes a name and emails somebody. It was never told which matter this is, and it learns nothing from the last call.
A digital recorder
Pocket AI, or the voice memo app
Hands back a transcript. Turning that into a note and getting it onto the file is still half an hour of your evening.
A meeting notetaker
Otter, Fireflies, Copilot in Teams
Works on a video call and not on a meeting held round a table. Produces a summary nobody files.
Your practice system
Clio, LEAP, iManage
Holds what somebody typed into it. It captures none of the conversation that produced the file.
Microsoft Copilot
Across Outlook and Teams
Knows your inbox well. It has no phone line, no intake, and no idea what was said on a call.
WasilXOne record per client, built from the conversations rather than typed up after them. Nothing lands on a file without a lawyer confirming it.
An AI receptionist
Moneypenny, Smith.ai
- Answers the phone
- Covers your own line
- Writes up meetings
- Lands on the matter
- Knows the history
Takes a name and emails somebody. It was never told which matter this is, and it learns nothing from the last call.
A digital recorder
Pocket AI, or the voice memo app
- Answers the phone
- Covers your own line
- Writes up meetings
- Lands on the matter
- Knows the history
Hands back a transcript. Turning that into a note and getting it onto the file is still half an hour of your evening.
A meeting notetaker
Otter, Fireflies, Copilot in Teams
- Answers the phone
- Covers your own line
- Writes up meetings
- Lands on the matter
- Knows the history
Works on a video call and not on a meeting held round a table. Produces a summary nobody files.
Your practice system
Clio, LEAP, iManage
- Answers the phone
- Covers your own line
- Writes up meetings
- Lands on the matter
- Knows the history
Holds what somebody typed into it. It captures none of the conversation that produced the file.
Microsoft Copilot
Across Outlook and Teams
- Answers the phone
- Covers your own line
- Writes up meetings
- Lands on the matter
- Knows the history
Knows your inbox well. It has no phone line, no intake, and no idea what was said on a call.
WasilX- Answers the phone
- Covers your own line
- Writes up meetings
- Lands on the matter
- Knows the history
One record per client, built from the conversations rather than typed up after them. Nothing lands on a file without a lawyer confirming it.
A half-filled mark means the tool does part of the job — a meeting bot writes up a video call but not a meeting held round a table; Copilot knows your inbox but not the phone call. Every one of these is a real product bought for a real reason. The point is that the gaps are never in the same place twice, which is why a firm ends up paying for four of them.
02 · The platform
One coordinator across the whole engagement, not a phone-answering bolt-on.
The same Cam handles the enquiry that might become a matter and the client who rings while you are mid-hearing, because they are usually the same person, three weeks apart.
01
Front-door intake and qualification
Every enquiry, every channel, one current record.
Calls, chat, forms, email, bookings, and follow-ups become one structured enquiry record. Cam takes the details, confirms the best way to reach someone back, scores the enquiry against what the firm takes on, and logs it, so nobody starts the morning guessing which voicemail mattered.
Recovered from a missed call
Aisha Rahman · Personal injury
Rang at 19:12 and did not leave a voicemail.
Texted back, qualified, consultation booked.
One record
Call · SMS · Web form · Email
Not four threads in three inboxes.
ReplacesMonday-morning voicemail triage, and the enquiry nobody logged because the desk was three calls deep.
02
A personal assistant on every fee-earner's line
Cover for the hours you cannot pick up.
Set Do Not Disturb for a hearing or a block of deep work and Cam takes the line. He answers with the matter context already loaded, says what happens next without advising anyone, logs the update against the record, and leaves a drafted reply for you to approve in one tap.
Do Not Disturb · in a hearing
Cam answered your line
Client asked when exchange is likely.
Logged against the matter. Reply drafted.
ReplacesVoicemail that goes unreturned until Thursday, and a message taken by someone who did not know the matter.
03
Repeat callers, recognised
Nobody has to explain themselves twice.
When a number or email matches an existing record, Cam opens with what he already knows: the matter, the last conversation, what was promised and by when. Clients stop reciting their own file back to the firm, and fee-earners stop reconstructing it from memory.
Third call on this matter
Opened with what was promised
Nobody asked her to explain the accident again.
ReplacesThe client reading their own file back to whoever picked up, and the fee-earner rebuilding it from memory afterwards.
04
Live transfer on your rules
Connect a person only when a person is actually there.
Each fee-earner sets who gets put through, on which lines, and in which hours. Cam checks availability, says he will try rather than promising, and sends the context ahead of the call. If nobody answers inside the hold period you set, he goes back to the caller, takes what they need and the best way to reach them, and hands it to the firm with the whole story attached. Nobody is committed to a call back.
Sent before connecting
Daniel gets the brief, not the surprise
Employment · unfair dismissal · ACAS deadline close.
Cam said he would try. He never promised.
ReplacesA call back nobody diarised, and a transfer to a desk the caller was never going to be answered at.
05
Meetings that write themselves up
The note exists before you have left the room.
Record a consultation in person or online and get back a structured note: what was agreed, who owes what, and by when. Everyone can join from their own device with their own microphone, including a client with no login, so the transcript says who said what rather than running it all together. Consent is asked at the door, and audio expires on the retention you set.
Filed before the client left
What was agreed, and who owes what
Sarah to send the fixed-fee quote by Wednesday.
Client to send the dismissal letter by Friday.
Own device, own microphone
The transcript says who said what
Including a client with no login.
ReplacesThe hour after every meeting spent writing up the hour before it, and the actions that only ever existed in somebody's notebook.
06
Matters that stay current on their own
The file knows what the phone was told.
Calls, messages, meeting notes and tasks hang off the matter they belong to. Adding a colleague widens the case without widening the confidences, supervisor access is a visible row with an expiry rather than a silent override, and Cam never decides which matter a call belongs to. It routes to a person; the fee-earner attaches the file.
Members only
Adding a colleague widens the case, not the confidences
Access intersects. It never unions.
Supervisor access is a row with an expiry, not a silent override.
ReplacesReconstructing what a client was told from three inboxes and a memory, usually on the day it matters most.
07
Ask Cam about your own record
The one thing on this page no other tool on your desk can do.
Every other AI on a lawyer's desk answers from a document you gave it or a model's general knowledge. Cam answers from the firm's own record (the calls, the messages, the meetings, the commitments and the diary), and every claim carries a link to the exact row it came from. It proposes the task, the key date or the note; a person confirms it. It learns how you write and never a fact about a client, because that belongs on the client's record where a colleague covering the file can see it. And it only ever reads what you are allowed to read: a matter you are not on contributes nothing, not even a count.
Cam suggests
Nothing reaches a file without a lawyer confirming it
The proposal names the matter it would land on.
Confirm, edit, or no thanks.
ReplacesAsking three colleagues what was agreed, then checking the inbox anyway.
08
Revenue control room
Execution without asking partners to live in another CRM.
Owners see what came in today, what was recovered, what booked, what needs a human, and what is slipping. Fee-earners see their own queue: calls taken while they were out, updates logged against their matters, and drafts waiting on one approval.
Last 30 days
228 recovered of 362 captured
68% answered inside five minutes.
ReplacesThe Friday walk round the office asking what came in this week and what quietly went nowhere.
For firms with project managers
The matter runs itself out of the record, instead of being chased into it.
Deadlines, owners, what has gone quiet, what was promised to the client and whether it was sent. Today that is somebody’s job, done by asking people. On WasilX it falls out of the record, because the record is built from the conversations rather than typed up after them.
Every commitment has an owner and a date
Pulled out of the call or the meeting that made it, and writable by hand for the one you made in the corridor. Open, sent, or no longer applies: never one tick that cannot tell those apart.
What has gone quiet is surfaced, not remembered
The email nobody answered two weeks ago, the quote that never got chased, the client who has not been updated since the hearing.
And what we deliberately do not do
Time recording and fee-cap tracking are your system's job, not ours. We can read them through an integration; we do not replace them, and we will not pretend otherwise on a call.
03 · Side by side
One system instead of a stack of workarounds.
WasilX replaces the gaps between phone answering, web chat, inbox follow-up, booking, court-time cover, and owner reporting.
Today, without it
With WasilX
Lead visibility
Calls, chats, emails, and callbacks scattered across inboxes and memory.
One structured enquiry record with source, status, owner, context, and transcript.
Speed to lead
Front desk busy, partner travelling, voicemail checked later.
Configurable answering: human-first fallback, after-hours coverage, or AI-first for selected lines.
Court and deep-work hours
The line diverts to voicemail, or to a colleague who does not know the matter.
Do Not Disturb hands the line to Cam, who answers with the matter context and logs what was said.
Repeat callers
The client explains the file again to whoever picks up.
Cam matches the caller to their record and opens with the last conversation and what was promised.
Follow-up
Quotes and proposals disappear unless someone remembers to chase.
Slipping work is surfaced with next action, owner, and recommended follow-up.
Handoff
Prospect repeats the story to each person.
Human gets caller details, best email, matter summary, urgency, and prior conversation before connecting.
Meeting write-ups
An hour after every consultation spent writing up the hour before it.
A structured note with agreed actions and owners, attributed per speaker when everyone joins from their own device.
The state of a matter
Reconstructed from three inboxes and a memory, on the day it matters most.
Calls, messages, notes and tasks hang off the matter, with access that intersects rather than unions.
Owner control
No simple morning view of what revenue leaked yesterday.
Today view shows captured, recovered, booked, needs-a-human, and open work.
Lead visibility
Today
Calls, chats, emails, and callbacks scattered across inboxes and memory.
With WasilX
One structured enquiry record with source, status, owner, context, and transcript.
Speed to lead
Today
Front desk busy, partner travelling, voicemail checked later.
With WasilX
Configurable answering: human-first fallback, after-hours coverage, or AI-first for selected lines.
Court and deep-work hours
Today
The line diverts to voicemail, or to a colleague who does not know the matter.
With WasilX
Do Not Disturb hands the line to Cam, who answers with the matter context and logs what was said.
Repeat callers
Today
The client explains the file again to whoever picks up.
With WasilX
Cam matches the caller to their record and opens with the last conversation and what was promised.
Follow-up
Today
Quotes and proposals disappear unless someone remembers to chase.
With WasilX
Slipping work is surfaced with next action, owner, and recommended follow-up.
Handoff
Today
Prospect repeats the story to each person.
With WasilX
Human gets caller details, best email, matter summary, urgency, and prior conversation before connecting.
Meeting write-ups
Today
An hour after every consultation spent writing up the hour before it.
With WasilX
A structured note with agreed actions and owners, attributed per speaker when everyone joins from their own device.
The state of a matter
Today
Reconstructed from three inboxes and a memory, on the day it matters most.
With WasilX
Calls, messages, notes and tasks hang off the matter, with access that intersects rather than unions.
Owner control
Today
No simple morning view of what revenue leaked yesterday.
With WasilX
Today view shows captured, recovered, booked, needs-a-human, and open work.
Enterprise legal AI
Buyers do not trust magic. They trust control surfaces.
The best legal AI products feel serious because they show the work: what was read, what was drafted, what needs approval, and where the audit trail lives. WasilX brings that discipline to the first client contact and every follow-up after it.
Sources stay visible
Agent answers cite the call, meeting, enquiry or matter record they came from, so a fee-earner can inspect the answer instead of trusting a generated paragraph.
Human approval gates
Messages, matter filing and client-facing actions wait for a person. Cam prepares the work, but the firm decides what leaves and what becomes part of the case.
Legal boundaries in the product
No legal advice on calls, no guessed names, no silent matter access and no hidden routing decision that a partner cannot later explain.
Operational proof
Analytics are built from the same records the desk works from: captured, recovered, booked, billable and won value, with the report ready for partners.
04 · Security and confidentiality
Handled the way legal data has to be.
Prospective-client enquiries are sensitive before they are privileged, and a fee-earner's own line carries live matter detail. WasilX is built around that, not retrofitted for it.
Your records live in London
The application and its database both run in UK regions, and the enquiry records, transcripts, and matter history stay there. Some specialist providers process a call outside the UK. Speech and model inference are the two that matter. We name each of them, and where they run, in the sub-processor register, rather than rounding it up into a claim about the whole stack.
Start narrow, widen later
A firm can begin with contact details, matter category, source, and urgency, and no privileged matter content. It widens what Cam can see only when it is ready to.
Nothing you say trains anything
No vendor we buy inference from directly may train on your calls, transcripts, or enquiry records, and we do not train on them ourselves. The one caveat we would rather state than have you find: the assistant that answers a call runs a model the carrier contracts with, not us, and it is named on the register with the terms it is held to. If we ever offer a firm the option of using its own history to sharpen Cam for its own callers, it will be exactly that: the firm's decision, reversible, confined to that firm's workspace, and never pooled with another client's.
A subprocessor register you read before you sign
It names every vendor in the call path, what each sees, and where it processes, reconciled against the running code rather than an architecture diagram. Dated, versioned, and yours up front, with the rows still being papered marked as such.
No voiceprints, no guessed names, and access that intersects rather than pools. Plus the three limits we would rather tell you about before a pilot than during one.
How confidentiality works05 · The numbers
What could WasilX recover for your firm?
A rough estimate, not a quote. Set the three numbers to your own and see what consistent cover on missed and unfollowed enquiries is worth over a month.
Rough estimator, not a guarantee. Set these to your own numbers.
Missed or unfollowed enquiries per month
15
Average matter value if won
£2,000
Conversion rate with consistent follow-up
25%
Recovered matters/mo
3.8
Recovered revenue/mo
£7,500
Know every enquiry. Cover every fee-earner. Hand off anywhere work gets done.
WasilX is built for the practical reality of firms: the desk gets busy, hearings overrun, urgent matters need people, and owners need proof that revenue is not silently leaking.
Configurable call policy
AI-first, human-first fallback, after-hours only, or practice-area-specific coverage.
Do Not Disturb that still answers
Court, client meeting, or deep work: the line is covered and logged instead of going to voicemail.
Context before connection
The human receives the summary before the caller is transferred or called back.
Pilot-safe data
Pre-client records first, with human review and minimal data collection.
06 · About WasilX
Built for the moment legal work first becomes real.
WasilX is being built by Mohamed Hesham and Taha Hussain for firms that want AI to behave like legal infrastructure: close to the record, explicit about its limits, and reviewable before it touches a client or a case.
Why we exist
The first useful facts in a matter often arrive before the matter exists: the call nobody could answer, the web enquiry that went cold, the client update taken while a solicitor was in court. WasilX is built to capture that work at source.
What we are building
An AI engagement coordinator for law firms, not a generic assistant. Cam answers, qualifies, drafts, logs, escalates and cites, while the firm keeps control of advice, sending, filing and matter access.
What we believe
Trust is a product surface. A legal AI tool earns confidence by showing sources, keeping approval gates visible, respecting confidentiality boundaries and saying clearly what it will not do.
Leadership
Mohamed Hesham
Co-founder, building the product and company around the operational reality of modern law firms.
Taha Hussain
Co-founder and COO, shaping the operating model, firm rollout and the discipline behind every pilot.
FAQ
Frequently asked questions
The ones law-firm owners ask first. If yours is not here, ask us directly and we will answer it straight.
Ask us something elseHow is this different from an AI answering service?
- An answering service takes a message. Cam is an AI Engagement Coordinator: at the front door he qualifies the enquiry against what your firm takes on, books the consultation, and drafts the follow-up. On your own line he covers court hours, recognises the caller from their record, logs what changed, and leaves the reply ready to approve. The phone is one surface. The record underneath it is the product.
What happens when I am in court?
- Turn Do Not Disturb on for the hearing and Cam takes your line. He answers with the matter context already loaded, tells the caller what happens next without advising them, logs the update against the record, and drafts the reply. You come out to a short list of things to approve rather than seven voicemails and no notes.
What happens to a consultation once it is over?
- You get the write-up. Record it in the room or online and WasilX returns a structured note: what was agreed, who owes what, and by when, filed against the matter. Everyone can join from their own device with their own microphone, including a client who has no login and never makes an account, which is what lets the transcript say who said what instead of running four voices together. Consent is asked at the door rather than assumed, and the audio expires on the retention period you set, not one that suits us.
Does Cam know a caller he has spoken to before?
- Yes, when the number or email matches an existing record. He opens with the matter, the last conversation, and what was promised, so the client is not asked to repeat their own file. With no match he treats it as a new enquiry and captures it from scratch.
How does live transfer work?
- Each fee-earner sets the rules: who gets put through, on which lines, in which hours, and what Do Not Disturb overrides. Cam checks whether the person is actually available, says he will try to connect rather than promising, and sends the context ahead of the call. If nobody answers inside the hold period you set, he goes back to the caller, takes what they need and the best way to reach them, and hands it over with the full summary. He does not promise a slot or a call back, because plenty of these turn out to need a short email rather than a call, and committing a fee-earner to a callback nobody agreed to just makes more work.
Does the AI answer every call by default?
- No. Firms choose AI-first, human-first fallback after a set ring time, after-hours only, or specific practice-area routing, and each fee-earner controls their own line on top of that. The first-client default is human-first fallback plus after-hours coverage.
Can we start without sensitive client data?
- Yes. The narrow start is pre-client: prospective-client enquiries, contact details, matter category, urgency, source, booking status, owner, and follow-up. The fee-earner side can be switched on for one or two people first, and deeper practice-system writeback can come later.
Will lawyers have to live in another tab?
- Only if they want to. Owners get the control room. Fee-earners can work entirely through the phone handoff, email, and calendar they already use, or open WasilX, ask Cam for the rundown, and clear the drafts in one place. Both routes write to the same record.
How quickly can a pilot start?
- A narrow pilot can start once the staging and production environment, phone path, routing, and escalation rules are configured. The safest first deployment is one office, one phone flow, a couple of fee-earners on their own lines, and one clean owner dashboard.
Stop losing work at the front door. Stop losing the hours after it.
Start with one line, one office, one clean pilot. WasilX sits in front of your practice system rather than replacing it: it proves the missed-enquiry problem first, then takes work off your fee-earners once the workflow has earned it.
Hi, I'm Cam, WasilX's own AI engagement coordinator. Tell me about the firm and I'll get the team looking into a pilot for you.