Revenue Recovery Workspace for UK law firms
Every enquiry your firm nearly lost, recovered automatically.
WasilX picks up when the desk is busy, a fee-earner is with a client, or every line is engaged. It checks each enquiry against what your firm actually takes on, scores it, and hands your team the ones worth calling back first, with the full story attached. After-hours cover is there too, for firms that want it.
Built with lawyers · UK-hosted · Pre-client workflows · Human-controlled handoff
Engagements
Calls, chat, email, follow-up, and bookings in one queue.
<5m
target response
4
capture channels
1
firm-wide queue
100%
owner visibility
Daniel Whitfield
Spouse visa · best email captured
Tom Hartley
Employment · tribunal deadline
Aisha Rahman
Personal injury · evidence ready
Mike brief
One lead needs a person before 4pm.
Tom asked for an employment lawyer, mentioned a tribunal deadline, and wants a callback today. Context is ready for handoff.
Designed for legal intake reality
Know what came in
Calls, chat, forms, email, and callbacks become a single record.
Act without guessing
Mike works from confirmed details, firm rules, and current availability.
Control the work
Owners see open items, slipping follow-ups, and revenue recovered.
The best legal AI will not just answer. It will know the enquiry better.
Generic AI reception creates another transcript. WasilX creates operating context: who called, what they need, whether it is urgent, who owns it, what happened next, and what is slipping.
Know every prospect
Identity, contact details, matter type, source, transcript, availability, and next step.
Act on it automatically
Capture, qualify, route, book, alert, draft, and recover follow-ups.
Run it with control
Permissioned owner views, human review, escalation rules, and audit trails.
Stop stitching together intake. Start recovering revenue.
One platform for owners, lawyers, and front-desk teams who need faster response, cleaner context, and fewer forgotten opportunities.
Complete enquiry intelligence
Every prospect. Every channel. One current record.
WasilX turns calls, chat, forms, email, bookings, transcripts, and follow-ups into one structured enquiry record. Mike is only useful because the context underneath it is complete enough for lawyers to trust.
Mike, grounded in firm context
The AI that knows what happened before it acts.
Mike captures details, asks for the best email, identifies urgency, routes to the right person, and produces the context the team needs without making legal judgments or pretending to be a lawyer.
Mike
AI assistant · ready
Revenue control room
Execution without asking partners to live in another CRM.
Owners see what came in today, what was recovered, what booked, what needs a human, and what is slipping. Staff can work from alerts, email, phone handoff, or the dashboard.
Today
Owner pulse
7
captured
3
recovered
2
booked
1
human
Embedded handoff
Meet the team where work already happens.
When someone is available, Mike can try a live transfer with full context. When no one answers, Mike returns to the caller, captures a callback, and leaves the human with the whole story.
Live transfer attempt
checking availabilityPresence check
Daniel is online, Priya is in court.
Caller on hold
Mike says it will try, not promise.
Context sent
Name, email, matter, urgency, transcript.
No answer fallback
Return to caller and create callback.
One system instead of a fragile intake stack.
WasilX replaces the gaps between phone answering, web chat, inbox follow-up, booking, and owner reporting.
Simple to start. Priced on what it recovers.
A fixed starting cost for smaller firms, a flat rate once you need more seats and lines, then a value-based fee once WasilX is proving recovered revenue — never a per-minute or per-call meter.
Starter
£149/mo
Solo practitioners, one line
Team
£349/mo
Growing firms, several fee-earners
Growth
Custom
Value-based, tied to recovered revenue
What could WasilX recover for your firm?
Rough estimator, not a guarantee. Set these to your own numbers.
Missed or unfollowed enquiries per month
20
Average matter value if won
£1,500
Conversion rate with consistent follow-up
20%
Tier
Recovered matters/mo
4
Recovered revenue/mo
£6,000
Net after cost
£5,301
Return multiple
8.6x
Know every enquiry. Trust every action. Hand off anywhere work gets done.
WasilX is built for the practical reality of firms: front desk availability changes, lawyers are in meetings, urgent matters need people, and owners need proof that revenue is not silently leaking.
Configurable call policy
AI-first, human-first fallback, after-hours only, or practice-area-specific coverage.
Availability-aware transfer
Suggests live connection only when someone is available, and never promises the outcome.
Context before connection
The human receives the summary before the caller is transferred or called back.
Pilot-safe data
Pre-client records first, with human review and minimal data collection.
The ones law-firm owners ask first.
Is WasilX just an AI receptionist?+
No. The receptionist experience is one input surface. The product is the enquiry intelligence and revenue recovery layer behind it: capture, qualification, routing, follow-up, handoff, booking, and owner visibility.
Does the AI answer every call by default?+
No. Firms can choose AI-first, human-first fallback after a set ring time, after-hours only, or specific practice-area routing. The first-client default is human-first fallback plus after-hours coverage.
How does live transfer work?+
Mike checks whether someone is available, says it can try to connect rather than promising, then sends the human the context before transfer. If nobody answers within the configured hold period, Mike returns to the caller and creates a callback with the full summary.
Can we start without sensitive client data?+
Yes. The first motion is pre-client: prospective-client enquiries, contact details, matter category, urgency, source, booking status, owner, and follow-up. Deeper practice-system writeback can come later.
Will lawyers use another tab?+
They do not have to live in it. WasilX is the control room for owners and operators, while day-to-day work can surface through existing channels like phone handoff, email, Slack-style alerts, and calendar booking.
How quickly can a pilot start?+
A narrow pilot can start once the staging/prod environment, phone path, routing, and escalation rules are configured. The safest first deployment is one office, one phone flow, and one clean owner dashboard.
Stop losing good work after the enquiry arrives.
Start with one line, one office, one clean pilot. No need to replace your practice system — WasilX sits before it, proves the missed-opportunity problem, then expands only when the workflow earns trust.
Hi, I'm Mike, WasilX's own front-desk colleague. Tell me about the firm and I'll get the team looking into a pilot for you.