WasilX · Front door
Every enquiry gets an owner, the same day.
Cam captures the first contact, qualifies what matters, drafts the follow-up and keeps the queue visible in one place. The person who rang gets an answer and a name, instead of a voicemail and a guess.
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The first hour decides who gets instructed.
Calls, forms, email and SMS land in one queue instead of four, with an owner on each.
01
Capture
Calls, forms, SMS, email and chat become one enquiry record with source and transcript.
02
Qualify
Cam flags anything urgent and checks the enquiry against the work the firm actually takes on.
03
Route
The right owner gets the context, not a name and number detached from the story.
04
Recover
Drafts and callbacks sit in a visible queue before the next firm replies.
Speed to lead only matters if the firm knows what to do next.
Answering is not the hard part. What the firm does in the next hour is.
A call lands while the desk is busy
Today
The caller leaves a voicemail, repeats the story later, or chooses the next firm.
With WasilX
Cam takes the details, flags anything urgent, opens the enquiry and puts the draft reply in the queue.
The enquiry arrives by form or email
Today
It becomes another inbox item. Nobody knows whether it is good work until someone opens it.
With WasilX
WasilX turns it into a record with source, category, owner, status and the next useful action.
A fee-earner needs to pick it up
Today
They get a name, a number and a short message with missing context.
With WasilX
They get the record, the transcript, and what was flagged as urgent and why.
Today's enquiry is next month's matter.
The front door and the fee-earner's line are two moments on one record.
- Source
- Where it came from and the transcript or message behind it.
- Fit
- Whether the firm takes this type of work and how urgent it is.
- Owner
- Who has the next move, not just who happened to answer.
- Outcome
- Booked, recovered, waiting, no reply, or needs a person.