WasilX OS · Front door
Every new enquiry gets an owner and a next step, the same day.
Cam captures the first contact, qualifies what matters, drafts the follow-up and keeps the queue visible inside WasilX OS.
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01 · How it works
The first hour decides who gets instructed.
Calls, forms, email and SMS land in one queue instead of four, with an owner on each.
01
Capture
Calls, forms, SMS, email and chat become one enquiry record with source and transcript.
02
Qualify
Cam checks urgency and fit against the work the firm actually takes on.
03
Route
The right owner gets the context, not a name and number detached from the story.
04
Recover
Drafts and callbacks sit in a visible queue before the next firm replies.
02 · What changes
Speed to lead only matters if the firm knows what to do next.
Answering is not the hard part. What the firm does in the next hour is.
A call lands while the desk is busy
Today
The caller leaves a voicemail, repeats the story later, or chooses the next firm.
With WasilX
Cam captures the facts, checks urgency, creates the enquiry and puts the draft response in the queue.
The enquiry arrives by form or email
Today
It becomes another inbox item. Nobody knows whether it is good work until someone opens it.
With WasilX
WasilX turns it into a record with source, category, owner, status and the next useful action.
A fee-earner needs to pick it up
Today
They get a name, a number and a short message with missing context.
With WasilX
They get the record, the transcript, the urgency and the reason Cam thinks it is worth attention.
03 · One product
The enquiry record is where the next matter starts.
Front-door intake and fee-earner cover are two moments in one workflow, with the same client context underneath.
Source
Where it came from and the transcript or message behind it.
Fit
Whether the firm takes this type of work and how urgent it is.
Owner
Who has the next move, not just who happened to answer.
Outcome
Booked, recovered, waiting, no reply, or needs a person.