About WasilX
Most of what a client judges you on is not the legal work.
Whether the call came back. Whether the thing promised on Tuesday happened. Whether they had to explain their own file again. When researchers rang 500 law firms posing as clients, 40 per cent were answered and 64 per cent were never followed up at all. That is only the front door. The same question comes back all through a matter: what was said in the meeting, what was promised, and who owes the next step. We build the record that answers it.
Clio Legal Trends Report, 2024. A secret-shopper study of 500 law firms contacted by phone and email.
From a partner who saw it
“I never imagined they would actually go away and build a solution to address it. Then came the demo, and it genuinely blew my mind.”
Adil Hussain
Partner, Global Head of Islamic Finance, and Head of Banking and Finance, Middle East. Written publicly on LinkedIn, unpaid and unsolicited.
The discipline
Who replies, what was promised, and who owns what happens next.
The problem was never phone answering. It is the missing layer between every contact with a client, the fee-earner's attention and the record. It runs from the first call to the last meeting, and it is why a firm can be excellent at law and still lose work, or goodwill, along the way.
The front door
Every enquiry, on the firm's line, web chat, text or email, is taken down and reaches a person the same day.
Each lawyer's line
Calls while they are in court or with a client are taken with the matter to hand, and a reply is drafted for them to approve.
Meetings
In the room or online, written up onto the matter: who was there, what was agreed, and who owes what.
Ask Cam
Questions about the firm's own record, answered with the source, and only from what the person asking can already see.
WasilX is not marketing software and not case management. It is the record of the firm’s relationships: every call, message, meeting and promise, kept on the matter it belongs to, so the next step always has an owner.
Why this team
This problem needs three things at once. Almost nobody has all three.
Plenty of teams can build one of these. The missed enquiry and the forgotten promise are still unsolved in 2026 because they sit where the three overlap.
Somebody who has built the first hour before
Not studied it. Built it: routing, qualification standards, ownership and reporting, in companies where the first hour was the whole business.
Somebody who thinks in evidence
A law firm will ask who saw what, when, and on whose authority. That is an audit question before it is a software question, and Taha spent three years in audit at Deloitte answering exactly it.
Partners who tell us when it is wrong
Neither of us practises law. So the product is built against real enquiries at real firms, with partners telling us plainly when it is wrong. The alternative is guessing in public.
Where that comes from
Mohamed Hesham
Co-founder and Chief Executive
Mohamed built the systems that decided whether an enquiry ever reached a person, at companies where that was the whole business.
He was the second employee at Salesfinity. He then ran revenue operations at Data Sentinel, reporting to the chief executive, where he owned the systems that decided whether an enquiry ever reached a person. That is the same problem law firms have. Other industries spent twenty years solving it.
LinkedInTaha Hussain
Co-founder and Chief Operating Officer
Taha spent three years in audit establishing what actually happened, rather than what everyone remembered.
He was a Senior Analyst at Deloitte, running audits across finance and operations teams. An audit is a job made of evidence, ownership and a trail you can follow. That is why matter access, approval gates and audit trails were in WasilX before it had a working phone line. He owns commercial and operations: go to market, partnerships, delivery and hiring. Accounting and Finance, Durham University.
LinkedInThe risk nobody prices
The risk is adoption, not accuracy.
A firm does not abandon a tool because the model was wrong. It abandons it because the workflow did not fit the day, and by Thursday everyone was back on the old way. That is the hard part of this job, and it is the part these two describe.
“One of his greatest strengths is his ability to build trust and create alignment among diverse stakeholders.”
Mark Rowan
Chief Executive Officer, Data Sentinel
Managed Mohamed directly
“He is technical where it matters. He took our HubSpot setup to the next level and wired in Gong, ZoomInfo and our dialing tools so data actually turned into insight. His real strength, though, is adoption.”
Kris Brown
Executive Global Data Solutions Leader, Data Sentinel
Worked alongside Mohamed
The name
wāsil
the one who connects
One who connects, one who reaches, one who arrives. It is not decoration. Solving real problems for real people is a principle we take seriously, faith included, and a name meaning “the one who connects” felt like the right one to build under.
It also describes the product, which is rare for a company name. WasilX connects what a firm’s work had kept apart. The call and the file. The promise and the person who made it. The enquiry and the fee-earner who should have seen it.
The X is where two lines cross. Wasil is the one who connects. The X is where the two lines meet: the firm, and the person who needs it.
What we are not
Three things we would rather say now than in month four.
We do not replace Harvey or Legora
They are genuinely excellent, and once a matter exists they make the work faster and better. Every matter they execute started as a call, a form or an email somebody had to answer well and route properly first. We sit in front of whichever one a firm has already chosen, holding the relationship that produced the matter.
We are not the record of the matter
Your practice management system holds the matter, the time and the billing, deliberately. WasilX holds the relationship: what was said, what was promised, who owes what, and what has gone quiet. It does not want to be the file.
Cam does not give legal advice
It qualifies, logs, drafts and cites, and it discloses that it is an AI at the start of every call. Advice, sending, filing and matter access stay with the firm. Where it cannot answer, it says so rather than inventing something.
Come and see it on your own work.
No slide deck and no rehearsed pitch. We would rather show Cam taking a real enquiry, covering a line and writing up a meeting than talk you through a feature list.